Brother Scanner Error Codes

Complete Scanner Troubleshooting & Diagnostic Guide

Motor System Errors
E100
Scanner Motor Error
  • Restart the scanner and retry operation.
  • Check motor cable connections.
  • Inspect for mechanical obstruction.
  • Replace scanner motor if faulty.
Lamp System Errors
E101
Scanner Lamp Failure
  • Turn scanner off and cool down.
  • Check lamp connection inside scanner unit.
  • Clean internal optical area carefully.
  • Replace scanner lamp if not working.
Communication Errors
E102
Communication Error
  • Reconnect USB or network cable.
  • Restart scanner and computer.
  • Reinstall scanner drivers.
  • Try different USB port or cable.
Carriage Errors
E103
Carriage Jam
  • Turn off scanner before inspection.
  • Remove any obstruction inside scanner.
  • Ensure carriage moves freely.
  • Clean rails and gears if necessary.
Important: Avoid forcing internal scanner parts as this may damage delicate optical mechanisms.